UX/UI Design for a Hospitality and Service Industry Networking Site
Industry is a professional network and hiring solution for the service and hospitality industry. Over 17+ million people in the U.S. and over 200+ million worldwide work in restaurants, bars, nightclubs, and hotels as a career, yet face a 72% job turnover. Industry is a platform for users to get jobs, build their brand and seek out mentors. For businesses they have an intuitive applicant tracking system and the ability to recruit talent that fits your culture.
UX/UI redesign of the on-boarding
process and user profile template. I used InVision to create the wireframes and prototype.
Original user profile
user pain points
The log-in process is lengthy
Navigation after signing up is confusing
Users worry that their applications will be overlooked
Filling out applications is redundant on top of giving their resume to employers
Users dislike creating their own job duties and would prefer using pre-written duties
Want to set themselves apart from the competition
I created a survey to better understand the needs of current and potential users.
Lives in: Los Angeles
Education: Bachelor’s in Psychology
Current Wages: $9/hr + tip
Years in the industry: 5
Shannon is working long hours at her current job and going to school in the evenings. She is looking for a part-time server position. She is always frustrated with job sites that require her to manually enter basic information such as her job skills, education, which are already on her resume. She typically doesn't continue filling out the application if a site requires this as it takes too much time.
During her work break she is scrolling through job postings and finds one that she wants to apply to. She only has five minutes to submit her application.
I worked with the stakeholders to redesign the user flow. Here are the whiteboard sketches.
I created wireframes for the on boarding process and user profile that resolved the key pain points of both the user and the stakeholders.
The option to sign up via Facebook
Pre-populated skills and duties for the user based on the job title selected
Helpful examples of good sentences for the bio section
A progress bar to make the user aware of exactly how many steps are required to access the site.
Based on the feedback from user testing I used InVision to refine the prototype.
Adding the option to upload photos from social media accounts to profile
Gamification features which will be unlocked once the user has completed certain tasks on site